Privacy Policy

Last updated: October 7, 2024

Entourage Transportation values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our website and services. By using www.etdrives.com, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when booking services or interacting with our website, including but not limited to:

• Name
• Email address
• Phone number
• Billing information
• Travel details (e.g., pick-up/drop-off locations, flight information)
• Preferences for services

We may also collect information automatically, such as your IP address, browser type, operating system, and browsing behavior when you visit our site.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

• Processing and managing your bookings
• Providing you with updates regarding your services
• Improving customer service and support
• Sending marketing and promotional communications, with your consent
• Personalizing your experience with our services
• Complying with legal requirements

We may also use aggregated data for internal analysis, marketing, and operational purposes, but this data will not personally identify you.

3. Disclosure of Your Information

We do not sell or rent your personal information to third parties. However, we may disclose your information in the following situations:

• To trusted third-party service providers who assist us in operating our business, such as payment processors and customer support providers
• In response to lawful requests from public authorities, including to meet national security or law enforcement requirements
• As part of a business transfer, such as a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to protect your data in accordance with our policies.

4. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the Internet or storage system is guaranteed to be 100% secure. We cannot ensure or warrant the security of your information.

5. Your Choices

You have the right to:

• Opt-out of receiving marketing communications by following the unsubscribe instructions in any promotional email or by contacting us directly.
• Request access to, correction of, or deletion of your personal data.
• Withdraw your consent for us to use your personal information, where applicable.

Please note that if you withdraw your consent, we may not be able to provide certain services to you.

6. SMS Messaging Policy

By providing your mobile phone number, you consent to receive SMS messages from Entourage Transportation as outlined in our SMS Messaging Policy:

• Consent to Receive SMS Messages: You agree to receive transactional and promotional SMS messages related to bookings, service updates, and promotional offers.
• Opting Out: To stop receiving promotional messages, reply “STOP” to any SMS. You may still receive necessary transactional messages after opting out.
• Message Frequency: Message frequency varies based on interaction with our services.
• Message and Data Rates: Standard message and data rates may apply. Please check with your mobile provider for details.
• Privacy and Data Protection: Your phone number is used solely for SMS communication, in compliance with The Campaign Registry (TCR) and our Privacy Policy.
• Message Delivery: We are not responsible for delays in message delivery due to network issues or other factors.

For questions or concerns about our SMS policy, please contact us at reservations@etdrives.com or call 424-346-8050.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand how visitors use our website and enable us to offer personalized content and ads. You can control the use of cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under the age of 13, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with the revised date at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Entourage Transportation
Email: reservations@etdrives.com
Phone: 424-346-8050